About Our Clinic

What are we about?

Heidelberg Family Medical Centre offers our patients and their families with the highest standard of comprehensive healthcare for all ages and all health conditions.

Our practitioners are highly qualified and dedicated in providing every patient with a holistic approach towards diagnosis and management of their individual needs without discriminating in the provision of quality care, respect and privacy.

Our wonderful team of staff are here to assist you from the time of making an appointment, to consulting with our team, to leaving our premises. Each patient is treated with utmost courtesy, dignity and respect.

Make an appointment with us today via the online booking system here or call us on 03 9088 3114 to discuss any queries you may have.

You will receive reminders by SMS or Email of your scheduled appointment. It’s really that easy!

Mission Statement

Our Goals

Heidelberg Family Medical Centres mission is to provide healthcare services with the highest quality of patient care to the local community and are committed to promoting wellness and disease prevention to all patients in a professional, respectful and confidential manner.

Privacy Statment

We care about you privacy

Heidelberg Family Medical Centre protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act. To obtain a copy of our Privacy Statement or your medical records, please ask our management staff.

Complaints

Please help us improve

It is important to us that your expectations about the way in which we handle your information is the same as if it were our own. Please be assured that you will not, in any way, be adversely affected by making a complaint.

Please do not hesitate to discuss any concerns, questions or complaints about any issues related to the privacy of your information with your doctor. If you are still dissatisfied, you can complain to the Victorian Health Services Commission, details are below:

Health Services Commissioner
Complaints and Information
30th Floor, 570 Bourke Street
Melbourne VICTORIA 3000

Phone : 03 8601 5200
Fax : 03 8601 5219
Toll Free : 1800 136 066
Privacy Hotline : 1300 363 992
Email : hsc@dhs.vic.gov.au